HOSPITALITY

No, we have no stock. Every piece of furniture is made according to the   specific wishes of our customers.

At Artiosi you can also purchase as a private individual! Unfortunately, a number of brands within our range do not lend themselves to private sales because of the purchasing conditions that apply to wholesalers. However, there are more than enough brands in our wide range that are ideal for private sales. So please come to take a look at our spacious showroom and discuss your wishes and plans with our sales team. They are also happy to help you as a private person!

We have hundreds of models in our showroom. However, if you are looking for   a specific model or a specific version, please contact us at info@artiosi.be or 0032 2 567 08 08 and we will answer you as soon as possible.

We have a very wide range of fabrics, artificial leather and leathers from reliable and high-quality suppliers. At Artiosi you will undoubtedly find a fabric entirely according to your wishes and budget. However, if you wish to supply a specific fabric yourself, this option will always be discussed with the supplier and a test upholstery may also be carried out to verify the end result.

We always deliver to the agreed delivery address. In a busy street with limited parking options, we ask to provide parking places for our trucks. For apartments we deliver via the stairs (maximum to the 3rd floor) or via the elevator of the building if possible and allowed. If the above is not possible, we ask you to provide a furniture lift at your own expense.

We deliver and place the furniture for free at your home or in your business with purchases from € 2.500 onxards and this regardless of the distance. With a purchade less than € 2.500 we ask € 250 for delivering the goods.

Up to 2 years after delivery, you have the right to have manufacturing defects repaired free of charge or, if necessary, to have the entire furniture replaced. However, our suppliers’ warranty does not cover the following:

• damage due to an installation error made by you
• damage caused by normal wear during use
• damage caused by incorrect use of maintenance products
• fall damage
• damage caused by external objects such as clothing, hot pots, ink, paint, candle wax, food, …

If you have any questions about the maintenance of your furniture, please do not hesitate to contact us at service@artiosi.be or 0032 2 567 08 08. Our after-sales service will be happy to assist you.

The desired and requested delivery time is discussed and recorded when the order is finalised. We then do everything we can to meet the agreed delivery time. Delayed deliveries, however, limit the storage space on our logistics service, so we have to provide storage space elsewhere. For this reason, a storage fee is charged for deferred deliveries. The cost for this depends on the storage space used and the total storage period.

All your new furniture will be assembled and placed by our own craftsmen in the desired location. This service is completely free!

As soon as your order has been delivered to our warehouse, our logistics service will contact you to settle a specific delivery date. For additional questions about the status of your order, you can always contact info@artiosi.be or 0032 2 567 08 08. Our logistics service will then provide you with the necessary information.

We strive for 100% satisfied customers, so we also offer you the best after-sales service. To report a complaint or a service, please contact our customer service. This can be reached on working days from 9:00 to 17:00 on telephone number 0032 2 567 08 08 or via mail service@artiosi.be. You will receive a confirmation of receipt from us within 24 hours. We then try to offer a solution within 3 weeks!

In order to offer you an optimal service and to prepare your file as completely as possible to the supplier, we would like to receive the following:

• your client number and your full contact details
• the invoice number with the relevant article
• the article concerned (with reference)
• a detailed description of the problem
• if it concerns a manufacturing defect or damage, please also take a number of clear photos to illustrate this

The average delivery time is between 6 and 8 weeks. However, certain models can be delivered faster in consultation with and after agreement from the supplier. When your order has actually been placed with the supplier, we will be able to give you a more precise delivery time.

Do you have a question or comment? Contact our back office on 0032 2 567 08 08 or send an email to info@artiosi.be